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Glenn's Upcoming Public
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Jacksonville, FL |
Sep 29 |
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Savannah, GA |
Sep 30 |
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Call Rebecca at 1-800-538-4595 for either
location. |
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You
never know until you try. |
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Dear Glenn,
What do you when your employee isn't in the same
building as you, yet employees are coming to you and
complaining about her? Sometimes I don't hear about it
until a few days later. Isn't immediacy important?
Tara in
New York
Dear Tara,
Timing is indeed critical in behavioral modification. We
just got an 11-week-old Westie puppy, and are constantly
reminded that if we discover he's had an accident 15
minutes after the fact, it's too late. We have to catch
him in the act and then put him on newspaper.
Humans are no different. If you were to correct an
employee a month after an incident, the correction would
have little, if any effect.
The question becomes "how late is too late to address an
issue with an employee?" While no one has ever come up
with a scientific answer, we know that "the sooner, the
better" is a good rule.
Ideally, there should always be someone in some sort of
a supervisory or team leader role on site.
When this isn't possible and you don't hear about an
incident for several days, all you can do is the best
you can with the cards you've been dealt.
Thanks for your question.
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Glenn In Nashville |
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My beautiful bride
and Brady |
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Brady shopping at
PetSmart |
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Glenn's Blog
Click on the gold pen. |
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It
was 21 years ago last week that I bought a small spinoff of the
Nashville based company
Datamarketing Network. I was 24, broke,
and naive, but thought I knew everything.
Today I’m published in six languages, am in the elite 1/10 of 1%
of authors who have had a #1 best seller, and have a life most
people only dream of.
Yet
I’m more aware now than ever of how much there is that I don’t
know. I wish that I knew half as much at 45 as I thought I
knew at 24.
One
thing I do know is that the most profitable habit I developed in
21 years in business is to not shoot down new ideas until I give
them a chance, no matter how convinced I may be that they won't
work.
Some people never learn this, and it
can cost them
dearly.
After years of doing seminars, we entered the teleseminar
business in 2006 and invited each of our college partners to
join us. The dean at one college in Massachusetts that we had
worked with for 12 years declined, saying, “teleseminars
don’t work in New England”.
Today teleseminars are the most profitable
and fastest growing division of this company, and New England is
our second biggest region (Canada is #1).
In
2008, we began offering our one-day standard seminars as
accelerated half-day programs, because people are so busy that
they don’t want to be out of the office all day. One of our
college partners in Iowa insisted, “that won’t work” and fought
it the whole way. The first time we held a
half-day seminar in that market, attendance shot up by 30%.
But
the most striking example of how much money people lose by
assuming something won’t work came from two of my speaking
students.
I
spent 2008 giving back some of what God has blessed me with by personally coaching 32 people
who want to be motivational speakers. I told them that all
they had to do was follow my step-by-step instructions, and
they’d be making a six-figure income within a year.
Two
in particular confided in me that they were pretty much broke
and needed to make a lot of money, fast.
One
was
Phyllis, who holds multiple degrees, is a published
author, and had been making a living as a professional speaker
until her speaking engagements dried up in early 2008.
The
other was Tim, who never went to college, has never written a book, and
was new to the speaking profession.
I
taught both of them the most powerful technique I've ever found
for making money as a speaker. It's one I learned from Zig
Ziglar and Chicken Soup for the Soul co-author Mark Victor
Hanson.
Unlike Zig and Mark, most so called "professional speakers" are
broke and are pretty much fakers. So to prove to Tim and Phyllis
that this is real, I sent them a photo of
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The Jag tag |
my new* Jaguar, which was paid for with one ninety minute
speech.
I
told them exactly what to do, how to do it, where to do it, and
when to do it. I handed them the success they so badly craved on
a silver platter, and all they had to do was take it. (Actually,
it required some serious
W-O-R-K, which most motivational speakers aren't willing to do
because they're so unmotivated).
A
few months later, Tim sent me an e-mail, and he was ecstatic. He
followed through, and had already made more in one month of 2009
than he made in all of 2008.
The same day, I also received an email from Phyllis, who informed me this method “wouldn’t work”.
The
last time I heard from Phyllis, she described herself as "still unemployed".
Hmmmm. Can't imagine why.
To
Your Success,
* To clarify, the Jaguar was new to me, but not
brand new. I have never bought myself a brand new car, and never
will. Read The Millionaire Next Door or listen to Dave
Ramsey if you don't know why.
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