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“There’s no shortcut to any
place worth going.”
— Beverly Sills
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Dear Glenn,
I manage a hair salon, and recently had a client tell me that one of the stylists
does nothing but bad mouth me.
He feels an
"entitlement" that since he is 57 and I am only 25, he
should be manager. He is a bad seed and every time I
talk to him about something, he tells the other staff
that I am "picking on him".
There
have been plenty of meetings with him, the owner, and
myself and nothing seems to get through to him.
What else can be done?
Emily
at Penn State
Dear Emily,
His complaining to clients violates one of my rules of office etiquette
— Never, ever badmouth the company in front of customers
— and should be grounds for immediate termination if it
continues after being warned.
My question for you is "Why is he allowed to continue
doing this?"
If it's because the owner won't hold him accountable,
you don't have an employee problem, you have a boss
problem.
Authority
comes from above. Anytime the person above you doesn't back
you up, you become a "weak-armed manager" because
they're tying one hand behind your back.
Respectfully explain your
conundrum to your boss, and ask for his backing in
holding this employee accountable. If he won't
give it to you, you have only two options, and neither
is pretty.
1. Accept things as they
are.
2. Leave.
Thanks for your question.
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Glenn In Nashville |
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People sometimes tell me they’re thinking about going into
business for themselves, and ask what I think.
My answer is
“Don’t !”
Anyone who is self-employed is lacking normal mental function at
best, and there is a good argument to be made for questioning
their sanity.
In his Hierarchy of Human Needs, Dr. Abraham Maslow identified
the need for security as the second greatest need of mankind.
But entrepreneurs crave opportunity
over security.
They’d rather go broke doing things their own way
than make millions working for someone else.
They live in denial of the fact that 90% of all small
businesses fail.
They’re like degenerate gamblers who’ll risk their health,
finances, and family relationships for this addiction
called entrepreneurship.
Their kids often grow up never seeing them, and spouses divorce
them because they’re married to their business.
They’ll pour every dime they make back into the business, hoping
the big payday is just around the corner.
When times get tough, they'll take cash advances off their
credit cards just to survive.
And it's not limited to small
amounts.
Just yesterday I talked to a
colleague of mine in Atlanta who lost $1,000,000 last year.
Memphis entrepreneur Fred Smith's company lost $27,000,000 its
first two years in business.
He was such a huge risk taker that
he once flew to Las Vegas
and gambled to raise enough money to keep
his fledging business going.
But most people don't know this about Fred.
All they know is that his company
is FedEx, and today he is a billionaire.
If you prefer the security of a regular paycheck, paid vacation days, and health
insurance, you’re normal.
But the odds are that the reason your company can provide all of
that is because once upon a time, there was an entrepreneur who
was willing to take all those risks to build that business.
This year of economic instability has been a wild roller
coaster ride for most people, but it's nothing new for small business owners.
They’re the catalyst that will pull our country back from
recession.
Small business is what drives
our economy and creates 92% of all new jobs - not the government
or big corporations.
If you're grateful to still have a
job when millions have lost theirs, now might be a good time to
thank your entrepreneur boss for having the
courage, drive, and determination to take all
those risks that provided the job that now feeds your family.
To Your Success,
Glenn Shepard, who is proud to be one of those renegade
entrepreneurs that hasn’t had a paid vacation
day, sick day (paid or unpaid), guaranteed weekly paycheck, or
anyone pay a dime of his health insurance since 1988
P.S. Wondering why I tell people not to open their own business?
Because if they had what it takes, they wouldn't care about anyone’s opinion. They’d say “To heck with the consequences"
and risk everything to succeed.
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