Why You Have to Let People

Feel Pain

 

by Glenn Shepard

April 20, 2010

 

 
I’ve been running with my beautiful bride as she trains for her 14th half-marathon.

Last night I lamented about how nice it would be to not feel pain from the running. But in reality, pain is a good thing.

A rare disease called CIPA (Congenital Insensitivity to Pain with Anhidrosis) makes it impossible to feel pain, and can be deadly. Kids with this disease can’t feel the heat when they touch a hot stove, or the cold while they get frostbitten.

While most people would never wish that on anyone, managers do something similar when they fail to hold their employees accountable for things like chronic tardiness, gossiping about coworkers, being rude to customers, and so on.

Pain is one of the best teachers there is.

Motivational speaker Les Brown says that people only make changes when the pain of staying where they are exceeds the pain of changing.

But when there aren’t any consequences to people’s bad behavior, they don’t feel the pain. And when they don’t feel any pain, they won’t make the changes they need to make.

This is why managers have an obligation to their companies – and their employees – to hold people accountable.

And it’s also why softies and enablers should not get into management.

 

Dedicated To Your Success,

 

 

 

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“Change is painful. People only make changes when the pain of staying where they are exceeds the pain of changing.”

 

— Les Brown

 

Dear Glenn,   

     When employee theft is suspected, is it better to have an employee meeting about it, or say nothing and try to trap the unsuspecting thief?

Jennifer in Oklahoma

 

Dear Jennifer,

        If you know who it is and can catch them red handed, then go for it.

       Start by calling your local police department or District Attorney's office, and ask if they can help you set up a sting operation.

         If you can't catch the thief, then go to Plan B, which is letting everyone know there is a thief in the midst, and everyone should be watching to help find them. Sometimes the thief will quit simply because they know they're being watched.

     Thanks for your question.

Glenn in Nashville, TN

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