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El Reno, OK |
May 5 |
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Springfield, MO |
May 6 |
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Decatur,
IL |
May 18 |
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Owensboro, KY |
May 19 |
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Muncie, IN |
May 20 |
Call Rebecca at 1-800-538-4595 for
any location. |
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“There is joy in
work. There is no happiness
except in the realization that
we have accomplished something.”
— Henry Ford |
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Dear Glenn,
I have an employee who does
great work, but talks down to coworkers. Some have told
him they don't like it.
Since I haven't seen or heard it
myself and the coworkers
fear retribution if addressed, I'm in a quandary.
Puzzled in
Georgia
Dear
Puzzled,
While it's important to address the bad behavior,
it's equally important to protect your good employees from
retribution.
As they say in Kansas City, ride this guy like a
Missouri mule. Watch him like a hawk until you can
observe the inappropriate behavior firsthand, and then
address it with him.
Thanks for your question.
Glenn in Nashville, TN
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Glenn's Personal Blog
Click on the gold
pen to see what Glenn's on a
rant about now |
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The profession I admire and
respect the most is small business owners.
Growing up working in my Dad’s
auto body shop and wrecker service, I learned at an early age
what an incredible amount of time, money, effort, sacrifice, and
dedication it takes to succeed as a small business owner.
Having now owned my company for
nearly 22 years, I'm constantly reminded of how these principles
stay the same.
Yet I never cease to be amazed at
how little recognition small business owners receive, while
doing so much for society.
They create over 90% of all new
jobs, and are responsible for most of the innovations that make
our lives better.
Since I get to know so many of
them through our
Gold Inner Circle open call-in days, I’m going
to start sharing the stories of some of these unsung heroes.
The first is 32-year-old Amanda
Kernan of Moline, Illinois, who owns Café Fresh, Café Fresh
Express, and a commercial cleaning service named Mrs. Clean.
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Amanda Kernan |
When I asked where she got her
work ethic, she explained that when she was 14, she wanted a
pair of designer jeans. Her Dad couldn’t afford them, so she
found a job at a Greek restaurant where she took the orders,
made the orders, and cleaned up afterward.
She explained that after working
eight hours to pay for that pair of jeans, she learned to
appreciate the relationship between working hard and getting
what you want.
Like most entrepreneurs, she has
put in lots of 80 hour (or more) weeks, and has gone for long
periods of time without paying herself a dime, so that she could
meet payroll.
She came to my seminar last week
because she was frustrated with employees who milk the clock,
don’t know how to use a broom, and one who quit because she
couldn’t get herself to work on time, and then got unemployment
benefits, costing Amanda thousands of dollars.
Amanda explained that cleaning
other people’s toilets was not what she dreamed of doing for a
living, but does it and does it well, because “service sells”.
Oh, and did I mention that she’s
pregnant?
But what’s even more impressive is
that she’s happy.
I meet so many people who have
great jobs, seldom put in more than 40 hours in a week, and get
a paycheck every Friday. Yet they’re so miserable, and whine
incessantly about their job.
If you know whiners like this,
tell them about the pregnant woman in Moline who’s on her hands
and knees cleaning toilets, and is happy about it.
Amanda is a perfect example of why
we say that work is not for sissies, and of what it takes to
succeed in business.
Dedicated To Your Success,
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