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“The world hates
change, yet it is the only thing
that has brought progress.”
— Charles F.
Kettering |
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Dear Glenn,
I'm
a housekeeping supervisor at a Golf Club. Recently
I had to write up an employees for reading documents
from someone else's desk.
She started yelling at me non-stop. I wanted to fire
her, but my general manager said we had to go through a
process. The 2nd time she would get suspended, an the
3rd time I would be able to fire.
How do I get employees to respect my authority? I get
along great with the other girls.
Tina
in
California
Dear Tina,
At some point, all managers struggle for authority. Make
it your goal to be known as Firm, but Fair and
Consistent.
Then as times goes by, you'll earn a reputation that
will earn you the respect you need.
We also provide two programs you will find extremely
helpful in getting your employees to respect your
authority:
How to Manage Problem Employees and
Assertiveness Skills for Women.
Thanks for your question.
Glenn in Nashville, TN
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Click
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Glenn's Personal Blog
Click on the gold
pen to see what Glenn's on a
rant about now |
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Two weeks ago, a fourth grade
teacher in Knoxville shot his principle and assistant principle
after being told he would not be rehired.
Last week, a professor at the
University of Alabama Huntsville shot three coworkers after
being denied tenure. This one was particularly unusual, because
the killer was a woman.
When workplace killings occur,
there are often advance indicators.
The professor in Huntsville
reportedly once called 9-1-1 on an ice cream van, because her
kids were lactose intolerant and she thought it was unfair for
other kids to have ice cream.
The teacher in Knoxville had a
history of complaints involving authorities.
According to John Douglas, former
chief of the FBI’s National Center for the Analysis of Violent
Crime, some of the potential employee behaviors that should
place managers and co-workers on alert include:
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Making direct or veiled threats
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Intimidating or instilling fear in others
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Having an obsession with one's job
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Showing little involvement with co-workers Displaying
unwanted romantic interest in a co-worker
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Exhibiting paranoid behavior
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Being unaccepting of criticism
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Holding a grudge
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Having recent family, financial, academic, social, legal, or
other personal problems
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Showing interest in recently publicized violent acts
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Testing the limits of acceptable behavior
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Making extreme changes in behavior or stated beliefs
Many are chronically disgruntled.
They never accept blame for their mistakes and transfer
responsibility to others.
They don’t accept change well and
are overly suspicious and sometimes even paranoid of co-workers.
Many believed that they were being
intentionally held back from promotion by incompetent
supervisors (which is one reason I teach managers to be Firm,
but Fair and Consistent).
They typically act with calm
deliberation.
So what should you do if you think
you may have a loose cannon in your ranks?
Certainly start by speaking to
your superior, HR director, or liaison to an EAP.
If your company isn’t that large,
contact your local police department.
If they don’t have the resources,
ask the FBI for a referral. (Click
here for a list
of FBI field
offices).
Be careful out there folks.
There are lunatics everywhere, and
even homicidal lunatics have jobs.
Dedicated To Your Success,
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